MemoCard lernen mit System

Consideration

The relationship oriented behaviors of a leader

emotional intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically

Ethics

Principles that serve as a guide about how to behave

ability

Possession of the means or skill to do something

CVF model

Framework for assessing organizational culture and organizational dynamics

Attrition

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

Design thinking

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

channel

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

Active listening

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

communication style

Dominant way in which an individual interacts and exchanges information with others

Coercive power

Ability to take something away or punish someone for noncompliance

Consideration

The relationship oriented behaviors of a leader

Effective communication

When information transmitted is interpreted by the receiver in the way it was intended by the sender

cultural alignment

Linking of organizational goals with the employees' personal goals

corporate social responsibility (CSR)

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

code of ethics

Guide that publicly sets out an organization’s key values and ethical obligations

Autocratic style

Leadership style that keeps close control over subordinates and does not seek much input from others

channel

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

corporate culture

The attitudes, values, and standards of behavior that distinguishes one organization from another

The level of a person's emotional intelligence, often as represented by a score in a standardized test

assertive communicator

Productive communication style used by those who express their ideas while listening attentively to others

Attraction–selection–attrition (A–S–A)

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave

cultural diversity

The existence of a variety of cultural or ethnic groups within a workplace

empathy

Being attuned and sensitive to the emotional states of others

aggressive communicator

Forceful communication style often carried out in a loud and hostile manner